Returns

We want you to be delighted with what you buy from Affirm & Repeat, and therefore we have a no-fuss returns policy. This means that if for whatever reason you wish to return an item you have purchased, you may return it within 14 days of receipt for a refund or exchange.

Conditions for returns for exchange or refund

• The returned item(s) must be unused and undamaged.
• All items should be returned in a re-saleable condition, including the original packaging and affirmation card.
• Please include your order number or proof of purchase with the returned items.

We regret that we are unable to offer a refund on items that are not returned in these conditions and within the time frame stated above, and they will be returned to you.

Unless the item is damaged or not as specified on your order confirmation, Affirm & Repeat is unable to accept returns for exchange or refund of the following items:

• Personalised items
• Gift vouchers

Refunds and exchanges

Refunds will be issued via the original method of payment within 30 days of our receipt of returned goods.

We can only dispatch exchanged items after the returned goods have been received. However, if you have seen something online and you don’t want to wait, you can make your purchase online and send your unwanted item back to us, as long as the returned item(s) are within our conditions for returns and exchanges and returned within the time frame stated above.

We advise that exchanges generally take 5 to 7 working days from our receipt of your goods to dispatch. However, during busy periods this may be extended and you will be advised accordingly.

Returning your purchase

We hope you love your Affirm & Repeat purchase, but if you change your mind, you are welcome to return your order within 14 days of receiving it.

Items must be returned unused and in their original condition and packaging.

For change-of-mind returns, customers are responsible for arranging and paying for return postage. We strongly recommend obtaining proof of postage and using a tracked service, as we cannot be responsible for items lost in transit.

Once your return has been received, your refund will be processed in accordance with your statutory rights.

If your item arrives faulty, damaged or incorrect, please contact us at hello@affirmandrepeat.com before returning it so we can arrange the appropriate return or replacement at no cost to you.

This policy does not affect your statutory rights.

UK & international returns

Send to:
Ammavaru Jewellery Ltd (Affirm & Repeat)
49 Pasture Road
Letchworth
Hertfordshire
SG6 3LS